21 years of IT experience built on a foundation of Air Force discipline, a commitment to excellence, and a genuine belief that great IT should empower — not complicate — your business.
Before I ever touched an enterprise network, the U.S. Air Force taught me three things that still define how I work: Integrity First. Service Before Self. Excellence in All We Do. Those aren't just words on a wall — they're the standard I hold every client engagement to.
Over 21 years in IT, I've worked everywhere from lean small businesses to large corporations — including RJ Reynolds and Microsoft. That range of experience means I've seen how IT breaks at every scale, and more importantly, how to build it right from the start.
Working at Microsoft gave me deep, firsthand exposure to the very platforms I now implement for clients — Microsoft 365, Azure, Intune, and the broader modern workplace ecosystem. I don't just know these tools from documentation. I've lived inside them.
Across industries — healthcare, manufacturing, professional services, financial firms, and more — I've learned that the fundamentals don't change: protect your data, secure your identities, document everything, and communicate clearly. Everything else is execution.
Too many small and mid-sized businesses are underserved by IT providers who treat them like a ticket number. They get slow responses, unclear recommendations, and solutions that don't fit their actual workflows. I started Duram Technical Solutions to change that — to bring the same level of expertise and rigor I applied at enterprise organizations directly to businesses that deserve it just as much.
You get a partner who knows your environment, communicates in plain English, and takes ownership of outcomes — not just tasks.